Jili Lucky Privacy Policy

1. Who We Are

Jili Lucky ("we," "us," "our") operates the online gaming platform accessible at jililucky.best, offering Filipino players a range of games including JILI Slots, Baccarat, Pusoy, live Sabong, Volleyball Betting, and Esports Betting. For the purposes of Philippine data privacy law, Jili Lucky acts as the Personal Information Controller (PIC) in respect of all personal data collected through the platform.

This Privacy Policy describes how Jili Lucky handles personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. If you have questions about this policy or your personal data, you can reach our Data Protection Officer at the contact details provided in Section 14.

2. What Personal Data We Collect

Jili Lucky collects only the information that is genuinely necessary to operate the platform, comply with legal requirements, and provide you with a functioning, secure account. The categories of personal data we may collect include:

3. How We Collect Your Data

Jili Lucky collects personal data through several channels, all of which occur within the normal course of your interaction with the platform:

3.1 Directly from You

When you register an account on Jili Lucky, you provide your name, contact details, and date of birth. When you complete identity verification (KYC), you upload a copy of your government ID. When you contact customer support, you provide information related to your query. When you make a deposit or withdrawal request, you provide payment details.

3.2 Automatically Through the Platform

When you access Jili Lucky, our servers and analytics tools automatically record technical data such as your IP address, device information, and browsing behaviour on the platform. This is standard practice for all web-based services and is used for security monitoring and platform improvement.

3.3 From Third-Party Providers

Jili Lucky may receive limited personal data from third-party services you use in connection with the platform — for example, identity verification bureaus during KYC, or payment processors confirming the status of a transaction. We use this information only for the specific purpose for which it was obtained.

4. Why We Use Your Data

Jili Lucky uses the personal data we hold for clearly defined purposes. We do not process your data for any purpose that you would not reasonably expect. The primary purposes are:

• Account creation and management — to register and maintain your Jili Lucky account, verify your identity, and ensure one account per player.
• Payment processing — to facilitate deposits and withdrawals via GCash, Maya, InstaPay, PESONet, and other accepted channels.
• Regulatory compliance — to meet our obligations under Philippine gaming regulations and anti-money laundering (AML) requirements, including KYC verification.
• Platform security — to detect and prevent fraud, account misuse, money laundering, and other prohibited activities.
• Customer support — to respond to your queries, resolve disputes, and improve service quality.
• Responsible gaming — to monitor gameplay patterns and reach out proactively if there are signs of problem gambling behaviour on your Jili Lucky account.
• Platform improvement — to analyse how players use Jili Lucky in aggregate, identify technical issues, and develop new features.
• Marketing communications — to send you promotional offers and updates from Jili Lucky, where you have opted in to receive them.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, Jili Lucky must have a lawful basis for processing your personal data. Depending on the type of data and how it is used, we rely on one or more of the following legal bases:

6. Who We Share Your Data With

Jili Lucky does not sell personal data. We share your information only with the following categories of trusted third parties, and only to the extent necessary for them to perform their function:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BancNet partners, and card processors — to facilitate deposits and withdrawals in Philippine pesos.
• Identity verification providers: Third-party KYC services that validate government-issued IDs and confirm that players meet the 18+ age requirement.
• Cloud infrastructure providers: Hosting and database services that physically store platform data under strict data processing agreements.
• Customer support tools: Live chat and ticketing platforms used to manage player support communications.
• Regulatory authorities: PAGCOR and other Philippine government bodies where disclosure is required by law, court order, or formal regulatory request.
• Anti-fraud and AML services: Services that help Jili Lucky identify suspicious activity and meet Anti-Money Laundering Act (AMLA) obligations.

All third parties who process personal data on behalf of Jili Lucky are bound by data processing agreements that require them to protect your information in accordance with the DPA and to use it only for the specified purpose.

7. Cookies and Tracking Technologies

Jili Lucky uses cookies and similar tracking technologies on the platform. Here is a straightforward breakdown of what we use and why:

7.1 Strictly Necessary Cookies

These are essential for the platform to function. They keep you logged in during your session, remember your preferences, and ensure that security tokens operate correctly. You cannot opt out of these cookies without effectively blocking the Jili Lucky platform from working.

7.2 Analytics Cookies

We use anonymised analytics to understand how players navigate Jili Lucky — which pages are visited most, where players encounter friction, and how different device types perform on the platform. This information helps us improve the experience. Analytics cookies are used only in aggregate form and are not tied to individual player identities.

7.3 Marketing Cookies

If you have opted in to marketing communications, Jili Lucky may use cookies to track which promotions you've engaged with, to avoid showing you the same offer multiple times, and to measure campaign effectiveness. These cookies are only active with your consent and can be disabled in your account settings.

8. How Long We Keep Your Data

Jili Lucky retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. The retention periods that apply to different data types are:

• Account and transaction records: Retained for a minimum of five (5) years from the date of your last transaction on Jili Lucky, as required under the Anti-Money Laundering Act.
• Identity verification documents: Retained for five (5) years following account closure or the last KYC verification event, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, to allow for complaint review and dispute resolution.
• Marketing preference records: Retained for as long as your account is active, or until you withdraw consent. If you withdraw consent, marketing data is deleted within 30 days.
• Technical logs (IP, device, session): Retained for 12 months for security and fraud detection purposes, then anonymised or deleted.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

9. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data Jili Lucky holds about you. These are real rights that we take seriously and will respond to within the timeframes required by law.

To exercise any of these rights, contact our Data Protection Officer at privacy@jililucky.best. We will respond to all valid requests within 30 calendar days. For complex or multiple requests, we may extend this period by an additional 30 days and will notify you if this is necessary.

10. Children's Privacy

Jili Lucky is strictly an adult gaming platform. We do not knowingly collect personal data from anyone under 18 years of age. Age verification is a required step during registration, and we conduct identity checks to confirm player ages before processing any withdrawals.

If we become aware that personal data has been collected from a person under 18 — whether through fraudulent registration or any other means — we will immediately suspend the account, delete all associated personal data, and void any transactions or balances connected to it.

If you believe that a minor has created a Jili Lucky account, please contact us immediately at support@jililucky.best so we can take appropriate action.

11. International Data Transfers

Some of the third-party service providers that Jili Lucky works with operate infrastructure outside the Philippines. Where personal data is transferred internationally, Jili Lucky ensures that appropriate safeguards are in place as required under the DPA, including:

• Contractual clauses that bind the receiving entity to data protection standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions or organisations that have been assessed as providing an adequate level of data protection.
• Limiting the scope of transferred data to the minimum necessary for the specific service being provided.

The personal data Jili Lucky transfers internationally covers mainly technical infrastructure (hosting) and payment processing. Identity documents and full transaction records are stored in accordance with Philippine data residency requirements where applicable.

12. Security Measures

Jili Lucky takes data security seriously and has implemented technical and organisational measures appropriate to the level of risk associated with the personal data we hold. These measures include:

• SSL/TLS encryption for all data in transit between player devices and Jili Lucky servers.
• Encryption of sensitive data fields (passwords, payment references) at rest using industry-standard algorithms.
• Role-based access controls that limit which internal personnel can access player data, and for what purpose.
• Regular security audits and penetration testing by independent third-party security firms.
• Two-factor authentication (2FA) available to all Jili Lucky account holders and enforced for administrative access.
• Automated anomaly detection that flags unusual login patterns, transaction behaviour, and access attempts for human review.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Jili Lucky will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required.

13. Changes to This Policy

Jili Lucky may update this Privacy Policy from time to time to reflect changes in the law, the services we offer, or the way we handle data. When we make material changes, we will notify registered players by email and post a prominent notice on the platform for at least seven (7) days before the updated policy takes effect.

The "Last updated" date at the top of this page reflects when the current version was published. Your continued use of Jili Lucky following the effective date of any update constitutes acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data, subject to the retention periods described in Section 8.

14. Contact Us & Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or your personal data at Jili Lucky, please reach out to our Data Protection Officer:

We aim to respond to all privacy-related requests within 30 calendar days. If your request requires more time due to complexity, we will inform you within the initial 30-day period and provide an updated timeline.